Refund policy
Refund & Return Policy
Last updated: July 23, 2026
At PANSTUDIO, we take pride in the quality of our products. If you are not fully satisfied with your purchase, we are happy to help.
RETURNS
We accept returns within 30 days of the delivery date. To qualify for a return, items must meet the following conditions:
- Unworn, unused, and in original condition
- In the original packaging with all tags attached
- Accompanied by your order confirmation or proof of purchase
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Customized or personalized collars and accessories
- Items marked as "Final Sale" at the time of purchase
- Gift cards
REFUNDS
Once your return is received and inspected, we will notify you within 3–5 business days. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
EXCHANGES
We do not offer direct exchanges. If you need a different size or style, please return your original item and place a new order.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the return is due to our error or a product defect. We recommend using a trackable shipping method. PANSTUDIO is not responsible for returns lost in transit.
HOW TO START A RETURN
To initiate a return, please email us at oldpanor@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with further instructions.
CONTACT US
For any questions regarding this policy, please reach out to us at oldpanor@gmail.com.